Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Tent of good quality, corresponds to the description. Everything is thought out, tips in the form of colored arcs and slings accelerate the assembly. But the pegs are funny, the green color is cool)) Came tent fast 18 days from China to Ukraine.
It has arrived fast and complete, in principle it is appreciated that it has a good quality, the assembly is very fast and simple. Now we need to try it on the mountain.
superb quality! recommend this
Adore this . Thanks to the store!
Very good , thank you
While I was only putting out at home, but like everything is fine. The tent is light, the mesh is very small. Mist-Express came from Poland to Ukraine, but quickly.
Thank you so much I am leaving a feedback on 5 star
will try it out today :) thanks for the shipment!
Very cool product. 10 out 10!!
Low priced like this is the reason why I switched to online stores. Thanks!
Very good, arrived very fast.
Cool !
Amazing tent for bikepaking. Ideally fits 400mm dropbar! Thanks for the store!
Hello. I have received my order very quickly. I was really surprised at the speed of delivery. I am very satisfied with the store. Thank you
Perfect service!!!! Best experience on Ali ever. And really good tent, tested in storm and heavy rain
The tent is as showed in the site. It is as light and the weight is a little lighter than informed in the description what is an advantage. The finishing seems to have a good quality and I hope it last for a long time.
Вместо Star River продавец предложил 2 палатки Cloud Up 2 . Так что пишу о cloud up 2 !!! Качество материала и строчек на очень высоком уровне (все стыки проклеены, углы и места для натяжения усиленны дополнительными строчками, фурнитура очень качественная). Протестирую дополню отзыв! Доставка очень быстрая (заказывал из Украины)
В целом не плохая палатка, при первой установке тут же оторвался 1 крючок, был плохо пришит, надеюсь косяков больше не будет
Очень лёгкая палатка. Максимально облегчённая. Кажется хлипкой, но вроде ветер держит. Вопрос: как долго прослужит
wysyłka z magazynu w pl. po 3 dniach paczka została dostarczona. namiot dobrze wykonany, przemyślany. wszystkie elementy z dobrej jakości materiałów.
Very good store. But in pandemic time was hard to sent me by brazilian warehouse. Good tent!
Amazing quality!
Excelente barraca. Mantém a leveza de uma barraca técnica, com espaço considerável. Recomendo.