Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Make very good. Great cutting, very light and very ergonomic ..
Knives are very sharp, I am satisfied with the product. Shipping month approximately.
Thanks for the goods, I like it, let's see how it will be in work!!!
is an awesome product at its finest
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
Shipping fast. The quality is excellent.
Sharp
The order came very quickly. Less than 2 weeks to Peter. At first glance, the knives are good, if they spoil, then I'll add a review. But in the meantime, very satisfied.
This is my first Santoku. I'm delighted, before that, I did not really use a real kitchen knife. I do not know how much better it is than a knife that you can buy in some network store with stickers, but for the first knife I really fell off. Maybe then I'll take a 7-inch version. About how long the sharpening will live I can not say, I have it for a week two exactly
Like the product. Recommend. arrived early.
Knives sharp, I use and rejoice.
Got. knives sharp. received in the declared time. I do not add a photo. all like everyone.
Great product
Enjoyed my knife plus sharpened and very good looking and will leave my barbecues in whim. Recommend the store and the store because the shipping was very fast and arrived in Brazil in less time the normal.
Sharp, comfortable, cuts perfectly. Handle from something like plywood, quite pleasant
It's not the first time I order. Price/Quality
Arrived quickly. Sharp. look at the quality and probably buy to the full set. ok.
Good afternoon! Seller umnichka, after payment quickly sent, from tracking, came quickly, packed was in foam, the knife is good, I'm happy. How quickly time will be stupid will show.
It's awesome I could get online from this store. Was looking for it for a long time!
Very sharp knives, elegant grip
I order the second time these knives for my money norms, came quickly
Excellent quality
Well made , fits & works perfectly
not tested yet, but looks great, thanks!
happy with the :-)