SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Yolo Livings (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yololivings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
you won't be disappointed. it's really a good one
Incredible package, great store, recommend!
Probably the lowest price for available in a lovely webstore!
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
I appreciate this store, I can always find cool fan stuff there!
Delivery 2 weeks, track tracked. Corresponds to the description. The box was crumpled, but the coffee maker wasn't hurt. The entire design is cast, but the lid is attached and does not hold tight. I did not try in action.
totally worth its money. recommend.
Happy with the purchase. Thanks to the seller, it's a true bargain!
Good quality of , fast delivery.
matches description. Made of fine material. Price is not bad.
So fast delivery
Доставка 2 недели. Качество отличное
заказывал на 300мл, получил на 200, странно.
arrived on time. quality is good
Beautiful item steel perfect
Bought in exchange for the old one, which I bought in "kitchen items" for 1500. On Ali such are sold by 1000. This Moka is worth its money, excellent thick bottom, everything is made of detail to detail, the cast handle will not hang. Unlike my old there are no screws at all, all on rivets or cast. Recommend! It is important to wash well, three times and you can with citric acid to wash off a special smear with which the steel is cast. Everyone's nice coffee.
Thanks
Normal coffee machine
In appearance, a quality thing... has not yet tried...
Very good quality goods. Not a tin. The weight of the lower part (kettlebell) is 325g. There's nothing to complain about. Perfect as a gift. Beautiful Thing. recommend.