SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Yolo Livings (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yololivings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm really glad I managed to get online with such a prompt delivery and on such a low price
Thanks to the free shipping option, I saved quite a lot on the purchase and made a good deal
delivered already. thanks a bunch!
Awesome deal! It's safe to say it's the cheapest price for
Passed 1 day time, however, worth the wait, product with great quality, even more than I expected… Has sent a "not pet" (not found that part of purchase).
Perfect n
Отличная шлейка, сделана качественно, пришла в срок. Брала на щенка алабая, размер XL. Нам пока чуть большевата, но скоро будет в самый раз. регулировка размера хорошая, всё понравилось, спасибо!
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Great product.
I demand 1 month to arrive in Chile! Size XL puppy 8 months German Shepherd
Very convenient thing. Slightly large, but it's all fixed.) if the dog pulls, it feels tension and stops, there is no sharp stop as on roulette. Carabiner iron at the leash, Fastex holds well. The seams are well stitched.
Mega fast delivery, to the Eastern European Shepherd, a large enough girl, slightly too big, but not critical at all. Mega fast delivery, less than 2 weeks, the quality of the helmet is just on top, I recommend!!!
Happy with overall product quality.
Thank you store for the package is very good and good quality
fast shipping. item as described
We ordered a large CP Harness for our Siberian Husky weighs 50 pounds. We highly recommend the product! Will order another one for our other dog.
Good quality good size XL for Dogo Argentino - 56 KG
It sounds like a normal product, but my dog turned out to be too thin.
Very fast delivery. Size such as the description. Quality good.
Goods consistent with the description. Recommend