SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Yolo Livings (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yololivings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent thing, delicious coffee, very fast delivery. I'm happy, to the store Thank you. I recommend
this is a fairly good price for , i dare say. given that the quality is superior, this is really a bargain
Excellent coffee maker, made on 5 +, metal of sufficient thickness (not tinplate) on some pots thinner, the lower part is like cast. Works on an induction cooker. I am very pleased. Seller respect.
happy with the purchase of ! a great deal
I was contemplating where to buy online before I found this shop, and now no doubts are left
Reasonably priced like this are quite rare to find. I appreciate the store hard work and effort
significantly better than a similar one i bought offline
Everything very well made and very well designed. recommend!
it looks exactly like the picture and i know for sure my best friend will love it!
Delivery is fast, somewhere 2 weeks to Moscow. Packed neatly, nothing damaged. Bought at a discount for 2237r. 300 ml. Good volume. The quality is excellent, the bottom is thick and the coffee maker itself is heavy.
The store offers the cheapest price for . awesome deal!
the best part is free shipping, definitely. though the product itself is nice af as well
even better than the similar one i almost bought offline!
Product is super! Thank you very much!
amazing , thank you!
awesome , recdommend
is really what I wanted. thank you!!
This store offers the best price for , great deal!
Thanks for the free shipping! Overall quality of is also nice
first class item and service!
It is most likely the cheapest online out of all the options I've looked up. Thanks to the store owner
Excellent quality. Package arrived in good condition. Good work!
All is OK. arrived in good condition.
Arrived 2 weeks before Astrakhan. The goods are of excellent quality. I recommend it to everyone. Its money is definitely worth it.
is sooo good! thanks for awesome experience!